Mobile Devices


Blackberry Services




Blackberry is a line of mobile email and smartphone devices developed by a Canadian company Research in Motion (RIM).  It comes with a full QWERTY keyboard and a network -based application pushes your emails to your wireless Blackberry device via GPRS.

How does it work?

There are 2 Blackberry®™ solutions:

  1. For those using a hosted mail solution such as MWeb; Blackberry®™ Internet Server (BIS) is an internet-based email interface that allows you to:
    • Get hosted mail pushed to the Blackberry®™ device.
    • Set up 10 email accounts to work with the handheld e.g. Hotmail, Webmail, MSN, AOL and Microsoft Outlook.
    • Access multiple email accounts from a single wireless handheld.
    • Create and access a list of address book contacts.
    • Configure email filters.
    • Modify account preferences.
  1. For companies with their own mail infrastructure, Blackberry®™ Enterprise Server (BES) works with Microsoft Exchange, Lotus Domino or Novell GroupWise corporate email servers to:
    • Push company-specific information like e-mail, calendar, contacts and tasks to the employee’s Blackberry®™ device.
    • Apply filters (defined by the user or administrator) to determine if and how the Blackberry®™ service should redirect new messages to the user’s handheld.
    • Provide secure access to the corporate network resources such as back-office applications.
    • Synchronies the Blackberry®™ device with the company’s mail server with no user interventions such as dialing up.
    • Manage data requests and calendar items from the handheld

Blackberry Service at UKZN

UKZN staff have the option to choose either BIS or BES solution.  The BIS solution automatically synchronizes emails to the device whilst your calendar items can be manually synchronized by connecting the device to your computer.  The BES solution automatically synchronizes both emails and calendar items. 

There is a subscription fee for the BIS or BES solution; you must contact your service provider to find out the cost.  To get your Blackberry device setup for email access you need to decide which solution you prefer and let your service provider know so that they can activate the service you require. 

If you choose the BES solution do the following:

  1. Ensure that the service provider has enabled this service
  1. Ensure your device has a uppercase GPRS displaying on the device (This means the device is enabled on the Blackberry network for data)
  1. Contact the Expertdesk and log a call to have your device activated on BES.
  2. The network administrator will create your account on BES and you will get a password to activate the device.  Once you have a password from the network administrator do the following:
  • Go to the configuration menu on your device.
  • Go to Advanced
  • Go to Enterprise activation
  • Put in your full email address example:
  • Put in the password that was sent to you by email by the system.
  • Select activate now, the enterprise activation will start – this process can take several hours.  Once complete you will see your emails on the device.
  • You have 24-46 hours to complete the above on receiving the email from the system, there after the request will have to be re-submitted. 

To setup email using BIS solution

  • Click on the email setup option on the device
  • Select I want to create or add an email address
  • Click Next.
  • To accept the terms of the license agreement, select the 'I have read and understand the End User Agreement' option or check box. Click I Agree.
  • To integrate an email address you already use, enter your full email address and the password for that email account.
  • Click Next. The site will confirm if the email address has been successfully added. Click OK.

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