About Our Role

The primary focus of this unit is to provide administrative support with respect to planning, upgrading and maintaining the ITS (ERP), and to provide the authorized users access to the data on the ITS system. Data is either uploaded into the ITS system either through the ITS application, third party applications or by means of SQL loads. Extracting the data is done via SQL or menus in the ITS application into the desired output format.


In consultation with the various University stake holders and departmental systems staff, we identify functional needs for UKZN. An analysis of the need is carried out and later transcribed into solution design. The solution is researched into identifying who would be the most appropriate vendor to address the need, alternatively whether inhouse development is preferred. The solution is then derived, implemented and supported. Part of support would entail future enhancements and upgrades to the solution.


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