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FAQ's


ITS Password Reset
: Contact ICT Help Desk (Dial 4000, External 031 2604000) choose Option 3 then Option 1

ITS Account Locked: Contact ICT Help Desk (Dial 4000, External 031 2604000) choose option 3 then option 1


ITS Account Registration: Fill in ITS User Registration Form (click here), send it to

     1) Finance - Anandkumar Rambaran

     2) HR - Bongani Hope

     3) Student - Baatile Poo


Oracle Form not loading: Uninstall Java, Login to ITS it will reinstall the Java package


ITS System Printer not printing: Contact ICT Help Desk (Dial 4000, External 031 2604000) choose option 3 then Option 1


ITS Cannot view output files in the Web Browser: Ensure that 'Block Pop Ups' is turned off


ITS Cannot Print to my local Printer: Windows -> Start -> Printers & Faxes -> Choose Printer -> Properties, change printing method from 'lpd' to 'raw'


iEnabler Login, getting some one else's information: 

     1) In Internet Explorer -> Tools -> Internet Option -> Connections -> LAN -> Change Proxy to     

          'bcproxy.ukzn.ac.za'
     2) Bypass proxy
     3) Click on 'Advanced', insert *ukzn*; *und*; *unp*; *un*; 146.230*; 143.128* -> OK
     4) OK
     5) OK



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