Information & Communication Services

ICS Walk-In Centres for Staff

Who can use the ICS Workshop?

The ICS workshop service is available to all University of KwaZulu-Natal staff.

The following services are offered to UKZN Staff’s PCs/Laptops with a University Asset Number:

  • Installation of all ICS supported software on PCs/laptops
  • Re-imaging of PCs/Laptops
  • Reloading of Operating system on laptops
  • Configuration of UKZN Wi-Fi and email on mobile devices
  • Hardware and software fault diagnostics

The following services are offered to UKZN Staff’s Private PCs/Laptops:

  • Configuring of UKZN Wi-Fi
  • Installation of Microsoft Office Suite/Office365
  • Installation and configuring of VPN client

UKZN staff can bring their laptop or desktop and all appropriate software to the ICS workshop during normal business hours.  As a precautionary measure, users are requested to back up their data, whenever possible, prior to bringing in a computer for repair/installation.  The workshop operates on a first-come, first-serve basis.  On arrival, users will be asked to fill in a job acceptance form.

The ICS workshop is located on the four main campuses:

Howard College
Room E560,
5th floor,
Shepstone Building
Westville
Room 001,
L Block
Pietermaritzburg
Room G8A,
Ground Floor,
Science Building
Edgewood
Room S309,
2nd Floor,
Main Tutorial Building

Hours of Operation

Open between 08H00 and 16H30, Monday to Friday