The University of KwaZulu-Natal has established a shared vision for Information and Communication Technology across the organisation and this overarching perspective has been centralised into the Information and Communication Services (ICS) Department under the portfolio of the Executive Director for Institutional Planning & Governance.

Mission 
Exploiting technology to lead academic excellence, research, innovation and societal engagement.

Vision 
Dynamic, effective and innovative technology enabling UKZN to be the Premier University of African Scholarship.

Values 
The ICS Department shares and supports the UKZN’s corporate values that aims to establish a value-driven organisational culture that empowers the Institution and its people to achieve institutional goals. The guiding values are Respect, Excellence, Accountability, ClienOrientation, Honesty, and Trust – represented as R.E.A.C.H.T.