Improvement and Development

The Improvement and Development (IMPDEV) Unit is a unit which reside within the Information and Technology Services Division. The four main focus areas for this unit are: efficiency projects as approved by the Executive Management Committee (EMC) via the UICT Steering Committee on a yearly basis; Support and Maintenance of the ITS Enterprise Resource Planning (ERP) system and peripheral systems which reside outside the ERP system; Systems & Business Analysis and; Development of new solutions and/or enhancing existing solutions.

The unit serves as the liaison between UKZN internal business units and external service providers by translating business requirements into solution deliverables.


  • Development of new system/application architectures and, the enhancement and support of existing information systems at UKZN for business continuity.
  • Provide system/application support for the ITS ERP Information System.
  • Provide system/application support for peripheral information system.
  • Data Analysis and validation inline with data integrity to ensure and maintain data quality.
  • Automation of business process to improve efficiency.
  • Develop customized solutions to meet business needs.