Information & Communication Services

Student Support

Student Support

ICS Student Support

Student laboratories

ICS is responsible for the provision and equipping of student computer laboratories.  These facilities include:

  • 24/7 access
  • Access control
  • Telephone facility to contact ICS and RMS in cases of emergency
  • Computer hardware specifications to meet the needs of students and staff
  • Real time printing credits
  • Printing and scanning facilities
  • Surveillance cameras in the labs

 Student Walk-In Centres

ICS provides student walk-in centres across all five campuses.

Services provided include:

  • Resetting of Student Active Directory (AD) services (includes password reset, enable/disable student accounts)
  • Student Management Services (SMS) includes (student central, online payment, access to results, apply for residence, online application, proof of registration, fees statement)
  • Configuration of Student mobile devices (Laptops, Smartphones and Tablets). Includes configuration of email accounts and wireless connectivity.
  • Installation of limited software (Microsoft Office365, MyUKZN App, Outlook App, SPSS, Antivirus and Endnote)
  • Installation of Microsoft Windows (only NSFAS laptops)
  • Troubleshooting (hardware diagnostics)
  • Access control ( Authorization of access to labs)
  • PCounter (printing balance, print history, loading of printing credits)

Student Call Centre Management

  • Telephonic Support (031) 260 4000 (As per 1.4.2 above)
  • Remote assistance (TeamViewer)
  • IT Student log reporting via Email (itstudenthelp@ukzn.ac.za)

Other Services

  • Student Lab Imaging (maintenance, update and upgrade)
  • MCQ Marking
  • Hire of Lab Facilities
  • Logging of residence wireless issues
  • Basic computer literacy

ICS Student Walkin Centre location:

Edgewood – Basement Lan, Library building

Howard College – Shepstone Level 5

Medical School – Main Building, 2nd Floor within the Student LAN

PMB – Science Building, Ground Floor, Main Campus

Westville –   L Block, situated behind Adams bookshop