ICS Student Support
Student laboratories
ICS is responsible for the provision and equipping of student computer laboratories. These facilities include:
- 24/7 access
- Access control
- Telephone facility to contact ICS and RMS in cases of emergency
- Computer hardware specifications to meet the needs of students and staff
- Real time printing credits
- Printing and scanning facilities
- Surveillance cameras in the labs
Student Walk-In Centres
ICS provides student walk-in centres across all five campuses.
Services provided include:
- Resetting of Student Active Directory (AD) services (includes password reset, enable/disable student accounts)
- Student Management Services (SMS) includes (student central, online payment, access to results, apply for residence, online application, proof of registration, fees statement)
- Configuration of Student mobile devices (Laptops, Smartphones and Tablets). Includes configuration of email accounts and wireless connectivity.
- Installation of limited software (Microsoft Office365, MyUKZN App, Outlook App, SPSS, Antivirus and Endnote)
- Installation of Microsoft Windows (only NSFAS laptops)
- Troubleshooting (hardware diagnostics)
- Access control ( Authorization of access to labs)
- PCounter (printing balance, print history, loading of printing credits)
Student Call Centre Management
- Telephonic Support (031) 260 4000 (As per 1.4.2 above)
- Remote assistance (TeamViewer)
- IT Student log reporting via Email (itstudenthelp@ukzn.ac.za)
Other Services
- Student Lab Imaging (maintenance, update and upgrade)
- MCQ Marking
- Hire of Lab Facilities
- Logging of residence wireless issues
- Basic computer literacy
ICS Student Walkin Centre location:
Edgewood – Basement Lan, Library building
Howard College – Shepstone Level 5
Medical School – Main Building, 2nd Floor within the Student LAN
PMB – Science Building, Ground Floor, Main Campus
Westville – L Block, situated behind Adams bookshop