System and Services

The Systems & Services section or S&S are part of the Infrastructure, Networks & Communications section of ICS. Together with the Infrastructure section, the Systems & Services section are at the core of the ICS Support structure. They are the “engine room” for all ICS-supported IT systems university wide.

The S&S staff comprise of a group of technical experts. They install and maintain most IT systems at UKZN and provide second-level support to all other ICS sections, including User Support & Student Computing.

They also architect, plan and implement IT solutions for UKZN under the auspices of the ICS Project Management Office.

Services provided:

  • Enterprise Resource Planning System (ITS – HR, Finance, Student, Space & Assets, etc.)
  • Enterprise Messaging and Collaboration (Microsoft Exchange E-mail and Lync)
  • Learning Management System (Moodle)
  • Document Management (SharePoint)
  • Cloud-based services (Microsoft Office365)
  • Identity Lifecycle Management  (Microsoft Identity Manager)
  • Antivirus (Eset)
  • File Services  (Microsoft Servers)
  • Printing Services (Staff, Student and ITS)
  • Desktop Deployment Services (Windows Deployment Services for Desktop Imaging & Deployment)
  • Data Protection (Backups – Veeam & DPM)
  • Web Server provisioning for UKZN Web Applications (Microsoft IIS; Apache)
  • SQL Server database provisioning (Microsoft SQL Server)
  • Domain Name Services (DNS)
  • Server Operating Systems Installation & Maintenance (Windows & Linux)
  • Authentication Services (Microsoft Active Directory)
  • Web Site Security (SSL Certificate installation for IIS Websites)
  • Library Systems (EZProxy for Journal Access)
  • Online Surveys (LimeSurvey)
  • Windows Update Services  (Microsoft WSUS)
  • Federation Services (Eduroam)