The Systems & Services section or S&S are part of the Infrastructure, Networks & Communications section of ICS. Together with the Infrastructure section, the Systems & Services section are at the core of the ICS Support structure. They are the “engine room” for all ICS-supported IT systems university wide.
The S&S staff comprise of a group of technical experts. They install and maintain most IT systems at UKZN and provide second-level support to all other ICS sections, including User Support & Student Computing.
They also architect, plan and implement IT solutions for UKZN under the auspices of the ICS Project Management Office.
Services provided:
- Enterprise Resource Planning System (ITS – HR, Finance, Student, Space & Assets, etc.)
- Enterprise Messaging and Collaboration (Microsoft Exchange E-mail and Lync)
- Learning Management System (Moodle)
- Document Management (SharePoint)
- Cloud-based services (Microsoft Office365)
- Identity Lifecycle Management (Microsoft Identity Manager)
- Antivirus (Eset)
- File Services (Microsoft Servers)
- Printing Services (Staff, Student and ITS)
- Desktop Deployment Services (Windows Deployment Services for Desktop Imaging & Deployment)
- Data Protection (Backups – Veeam & DPM)
- Web Server provisioning for UKZN Web Applications (Microsoft IIS; Apache)
- SQL Server database provisioning (Microsoft SQL Server)
- Domain Name Services (DNS)
- Server Operating Systems Installation & Maintenance (Windows & Linux)
- Authentication Services (Microsoft Active Directory)
- Web Site Security (SSL Certificate installation for IIS Websites)
- Library Systems (EZProxy for Journal Access)
- Online Surveys (LimeSurvey)
- Windows Update Services (Microsoft WSUS)
- Federation Services (Eduroam)
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